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    FAQs

    How are your products made?

    Our entire collection is hand-made within the GTA (Greater Toronto Area) by a small group of Canadian artisans that we trust and have worked with for many years.  We fully support local production and materials. All of the hardwood we use is grown and harvested sustainably, it’s also certified by Ontario Wood, part of our provincial government.

    Where do you ship to?

    We ship worldwide with insurance coverage for the order. We can also coordinate pickup should you prefer to use your own shipping carrier. White glove delivery is available within the US and Canada.

    Do you offer a trade discount?

    We provide trade pricing to the creative industry and business. Please reach out to us at info@objectsandideas.com prior to ordering. We will respond with pricing and product information.

    How can I acquire a custom piece?

    All of our pieces are customizable via custom finish or a custom size. Please email us at info@objectsandideas.com and we can send you a custom quote with further details. COM for upholstery is available.

    Do you take on commission or collaborative projects?

    We love to collaborate and serve our customers by creating one of a kind pieces and offer design services beyond furniture and lighting.

    Do you provide material or finish samples?

    We offer wood and leather and fabric samples. Each sample is USD $9, plus shipping. Email us at info@objectsandideas.com with what samples you’d like, and a shipping address, and we’ll send you a shipping invoice.

    Is it possible to place a rush order?

    Some items can be rushed for a 20 -25% upcharge. Please contact us for rush lead times.

    How do I make a payment?

    We accept payment by wire transfer, check, and credit card.

    Do you provide a warranty?

    We offer a one year limited warranty on our entire collection that protects against mechanical defects and technical failures.  Affected items will be repaired or replaced.

    What if my item arrives damaged?

    We thoroughly check every item before packing. Please examine your order upon delivery or in a timely manner for any damage. Damages must be documented and reported to Objects & Ideas in writing within 48 hours of receipt. Please retain all the original packaging and include clear pictures of damages and packaging along with an explanation of the occurrence.

    Can I cancel or return my order?

    Because all of our products are made to order, all sales are final and unfortunately cannot be returned or exchanged.