Most Objects & Ideas pieces are made to order or produced in small, limited editions. What follows explains how orders are made, shipped, and — in the rare case something arrives other than it should — put right.
Because most pieces are made to order, we take a deposit of 50% of the piece price to begin production. The balance, together with shipping, is due before the piece leaves the studio.
Made-to-order, customized, and commissioned pieces — which is most of what we make — enter production specifically for you. Once production has begun, these pieces are final sale and cannot be cancelled, returned, or exchanged. Lead times are shown on each product page.
We provide a shipping estimate at the time of purchase, with a guaranteed maximum cost. If the actual cost turns out to be lower when we ship, you are charged the lower amount.
Where practical, we’re glad to ship using a carrier you prefer — some pieces are large, and the right carrier matters. Shipping quotes do not include local taxes or customs duties, which vary by destination and are outside our control.
We ship worldwide from Ontario, Canada. US buyers: our work is tariff-exempt under the Canada–United States–Mexico Agreement (CUSMA/USMCA).
Where available, we offer white-glove delivery at additional cost: we ship to your home, unpack the piece, and place or assemble it for you. Let us know when ordering if you’d like this option.
Most pieces are custom orders or part of a limited edition, so there is a period between order and shipment. The estimated lead time for each piece is shown on its product page.
Please inspect your piece promptly on arrival.
If the packaging is visibly damaged when it reaches you, note this with the courier when you sign for it, and — wherever possible — photograph the packaging before opening it. If no note of external damage is made at delivery, we may be unable to support a damage claim.
Report any visible or suspected transit damage to us within 24 hours of delivery, with photographs of both the piece and its packaging. Keep all original packaging until the matter is resolved; it may be needed for inspection or return shipping.
We accept returns only for pieces that arrive faulty, damaged, or incorrect. Because most of our work is made to order, we do not offer change-of-mind returns on made-to-order, customized, or commissioned pieces.
For in-stock pieces purchased directly from Objects & Ideas Inc., contact us within 7 days of delivery if you wish to request a return. The piece must be unused, undamaged, and in its original packaging. Return transportation and associated costs are the purchaser’s responsibility unless the piece arrived damaged or defective.
All returns must be authorized in advance. To request one, email info@objectsandideas.com with:
We’ll issue a return authorization number to include with the returned piece. Authorized returns are sent to:
Objects & Ideas Inc. Attention: Returns 111 Hannaford St, Toronto, Ontario, Canada M4E 3G9
Purchases made through a gallery, retailer, or other authorized seller are subject to that seller’s terms and should normally be addressed through the original seller.
We pack every piece with care, but transit is transit, and occasionally something arrives damaged. If it does, we’ll work to put it right as quickly as we can, at no cost to you. To support our insurer, damage must be reported within 24 hours of delivery.
Outside damage to the packaging only. If the box shows damage but the piece inside appears intact, note the damage with the courier when signing. Photograph the packaging.
Damage to packaging and contents. If a package arrives significantly damaged, you may refuse delivery; it will be returned to us. Notify us immediately and we’ll arrange a replacement. Original lead times may apply to a replacement piece.
Damage to contents only. If an intact package holds a damaged piece, do not discard the packaging. Photograph the damage to both the piece and the packaging, and contact us at info@objectsandideas.com with your order number, the name the order was placed under, and the affected piece. We’ll issue a return authorization and arrange replacement or repair at no cost to you. Where a replacement is made to order, original lead times may apply.
For papier-mâché editions, because each is an original signed work, we may repair or restore a damaged piece rather than replace it, so that the integrity of the edition is preserved. We’ll discuss the right course with you in each case.
For any question about an order, shipment, or return: info@objectsandideas.com
